Alternatives
Between a Google Group and a ticketing suite.
Unibox sits between a Google Group and a helpdesk. Forwarding gives you reach but no ownership. A collaborative Google Group adds basic assignment but no per-alias routing, no template library and no exportable record. A helpdesk adds all three, then charges per agent and answers your customers from a portal instead of from Gmail.
| Approach | What you get | What is missing |
|---|---|---|
| Alias plus forwarding | Free, instant, and everybody gets a copy of everything. | No owner, no status, no record. Two people answer the same message, or nobody does, and nothing tells you which happened. |
| Google Groups collaborative inbox | Included with Workspace, and a topic can be assigned to a member and marked resolved. | Replies leave as the group address, there is no per-alias routing or template library, and nothing exportable when an auditor asks who replied in March. |
| A full helpdesk suite | Assignment, SLAs, macros and reporting — the complete ticketing model, well built. | Priced per agent, a second interface to live in all day, and customers get a ticket number instead of an ordinary email thread. |
| Unibox | One queue across every alias, with assignment, statuses, notes, templates, AI drafts and a 90-day audit trail, inside the Gmail account you already have. | Google Workspace is the only provider connected today. Microsoft 365 and Zoho Mail are on the roadmap, not shipped. |
The honest summary: if you need SLA reporting and a customer-facing portal, buy a helpdesk. If two to twenty people answer one address and you want that to stay ordinary email, the gap between a Group and a ticketing suite is the entire reason Unibox exists.
Get started today
Your team's shared inbox, set up in minutes.
No new domain. No migration. Connect Google Workspace and the whole team is in: aliases, routing, and all.
- No migration: your Gmail and domain stay put
- Connect Google Workspace in a few minutes
- Every reply, assignment and label change in the audit trail
- Nothing sends until a person approves it