FAQ
Questions people ask before they connect a mailbox.
Eleven questions, each answered in under 70 words: what a shared inbox is, how the Google Workspace connection works, whether anything has to migrate, what it costs, how many aliases Google allows, the 2,000-message daily sending limit, what the AI does and does not do, who can see which threads, and where your data lives.
What is a shared inbox?
A shared inbox is one mailbox that several people answer from, with a record of who did what. Rather than forwarding mail around or passing a password between teammates, everyone signs in with their own account and sees the threads they own. Assignment, statuses, internal notes and an audit trail are what separate a shared inbox from a plain alias.
How does Unibox work with Google Workspace?
Unibox connects through a single OAuth grant from a Workspace admin. It reads threads on demand through the Gmail API and provisions aliases through the Directory API, using a service account with domain-wide delegation. Your mail stays in Google: no forwarding rules, no new domain, no second copy of the mailbox, and Gmail keeps working exactly as it did before.
Do I need to migrate my email or change my domain?
No. Unibox runs on top of the Google Workspace account and the domain you already have. Nothing is exported, no MX record changes, and no existing mail moves. Setup is six documented steps and takes roughly 10 minutes. Disconnecting is just as clean: revoking the grant in Settings leaves your mailbox and your aliases exactly where they were.
How much does Unibox cost?
Starter is $49 a month for one domain and up to 5 aliases, or $470.40 a year. Growth is $99 for 3 domains and 20 aliases, or $950.40 a year. Agency is $249 for unlimited domains and multi-client workspaces, or $2,390.40 a year. Annual billing takes 20% off, every plan adds teammates at $0 each, and tax is applied at checkout where it applies.
How many aliases can I have?
Up to 30 per primary user. Google Workspace Admin Help states you can add up to 30 email aliases for each user at no extra cost, and that ceiling is Google's, not ours. Starter covers 5 of them at $9.80 each, Growth 20 at $4.95, Agency unlimited. Past Google's 30, Recipient Address Mapping handles the overflow, up to 5,000 recipients.
Are there sending limits I should know about?
Yes, and they are Google's. A paid Google Workspace account can send 2,000 messages a day, versus 500 on a trial, and a single message can reach 2,000 recipients with a maximum of 500 of them external. Replies from a shared queue count against the sending mailbox, so a busy alias shares one 2,000-message allowance.
Does Unibox send emails automatically?
No. AI-suggested replies arrive in the composer as drafts and a person has to press send — there is no auto-send anywhere in the product. Workflows can add a tag, set a status, assign a teammate, leave an internal note or prepare a reply from one of your templates, but the send itself is always a human action.
Does Unibox train AI models on my email?
No. Every AI capability is off until you switch it on, and each one calls the OpenAI-compatible provider you configure with your own API key: Unibox forwards the request and hands back the response. No model is trained on your mail, and no provider is contacted at all until you enable a capability in Settings → AI.
Who on my team can see which conversations?
There are two roles. Admins see every thread in the workspace plus the full audit log. Members see the aliases assigned to them, plus any thread they have been mentioned in, which Unibox records automatically. Filtering happens inside Unibox rather than in Gmail, so a rep who owns support@ never scrolls past billing@ to find their work.
Can I use Unibox with Microsoft 365 or Zoho Mail?
Not yet. Google Workspace is the only mail provider connected today. Microsoft 365 for Outlook and Exchange, Zoho Mail, Zapier and outbound webhooks are all on the roadmap, and the integrations directory marks every connector live or roadmap — so the site never promises a connection the product itself labels as coming.
Where is my data stored, and how long is it kept?
Mail stays in Google Workspace: message bodies are read on demand through the Gmail API and never copied into our database. Workspace metadata and audit logs live in Postgres hosted in the EU, and OAuth tokens are encrypted at rest. Audit entries are kept 90 days, workflow run history 30 days, and deleting a workspace revokes Google's grant.
Something not answered here? hello@unibox.cx reaches the people who build it, or book a 20-minute demo.
Get started today
Your team's shared inbox, set up in minutes.
No new domain. No migration. Connect Google Workspace and the whole team is in: aliases, routing, and all.
- No migration: your Gmail and domain stay put
- Connect Google Workspace in a few minutes
- Every reply, assignment and label change in the audit trail
- Nothing sends until a person approves it